Specialist Quality Services
We are committed to providing quality advice and support throughout our services – where and when you need it.
In addition to providing a comprehensive training programme and educational opportunities to all staff, we also have experts throughout the country that can be called on to support any individual.
IHC focuses on the positive experience of the people who require support as being the primary indicator of quality services. Person-centred service delivery is at the heart of the way we work. That means ensuring:
- Flexibility and options in delivery of support
- Human rights-centred guidance and living
- And planning in partnership for and enabling a good life – one in which safety, respect and dignity are assured.
We evaluate the experiences of individuals and their family members to make sure we are getting it right – nationally, locally and for each person.
We also have a self-advocacy programme that includes regional focus groups – each made up of eight people we support who come together to provide advice on services and change.
We support staff to meet best practice and our expectations through policy, best practice guidelines, external compliance against sector standards and complaint and incident reporting management systems.
Our quality team has developed a strategic partnership with the Health Quality and Safety Commission to develop our clinical governance and quality framework. That means we are up to date with the latest and contribute to sector learning.
In addition to our Quality Team we have a Clinical Team that includes registered nursing staff, psychologists and a speech language therapist.
Practical support and advice can include help with the following:
- Ongoing health conditions (working with District Health Boards, specialists and General Practitioners when you need it as well as support to access community services to manage health and wellbeing and medication advice)
- Health and injury prevention
- Challenging behaviour/mental health challenges (including support from our own psychologists or referrals and working with other professionals)
- Hospital admissions and ongoing support
- End-of-life planning and care
- Safe eating and drinking strategies